Why I am going to get rid of Direct TV!

One simple reason. They drilled a HOLE in the floor. Now I have hole, not only in the carpet but in my HARDWOOD FLOORS!

Below is my email to Direct TV customer service.

We have been pleased with the service that we have received from Direct TV until we recently moved into our current home. The installer drilled a hole through our carpet and wood floors to install the cable for the receiver. I now will have to leave the TV where it is or when/if we sell the house replace the carpet or possibly replace the wood flooring. I am extremely displeased at the idea that your company would be so careless and disrespectful of your clients property as to drill a hole in the floor. There is an existing cable outlet where the TV sits and it would have seemed obvious to me to run the cable through the wall like it should be, but instead the installer drilled a hole in my carpet and through the wood floor. The receiver was installed several months ago and I was not aware of this shoddy workmanship until I moved the TV to wire in a new component. I want to know what Direct TV plans to do to remedy this gross misconduct and clear disregard for my property.